FAQ

Common Questions

How do I get started?

Getting started is easy! Just click here and follow the instructions.

How do I purchase a class or classes?

Getting started is easy! Just click here and follow the instructions.

How do I purchase a class or course?

Click Here and closely follow the instructions.

I did not get an email confirmation of my order or my Student Registration information?

Some customers using AOL, Yahoo, Gmail and a few other types of email accounts have found the emails from Onlineflagger.com in the bulk or junk mail folder. Check there first. If you find it has been filtered out, add OnlineFlagger.com as trusted, to continue receiving emails.

I was charged multiple times for the course.

We do not charge your credit card multiple times, honest.
 When you use your credit or debit card to make an online purchase, the OnlineFlagger.com store sends your bank the dollar amount, usually your purchase total, for preauthorization. This dollar amount is placed on hold and removed from your available account balance immediately.
 If your card was declined for whatever reason the hold remains on your account until YOUR bank releases the funds back into your account, usually 72 hours. OnlineFlagger does not receive these funds; the money is technically still in your account but held by YOUR bank and this money not available for you to use for any purchases until released by YOUR bank. If your purchase was approved, the funds are actually deducted from your bank account and received by OnlineFlagger.com.
 There are times when for some reason, a transaction is declined. This article tries to explain the process, and why many banks will hold the funds, making them unavailable to you, even when a transaction is denied. What happens when you make an online purchase?
 The financial industry requires fund verification/fund reservation BEFORE address verification (AVS) occurs. It works like this:
 You enter your credit card information into the payment page and submit for payment.
 Your bank or credit card company is electronically contacted to verify if funds are available.
 If funds are available, the bank or credit card company authorizes the amount, reserves that amount, and attaches an “authorization code” to the amount.
 AFTER the funds are verified, your name, address, and billing info is then sent electronically to a separate Address Verification System (AVS) for validation.
 If you entered any incorrect billing information, the AVS system rejects the verification and the card is declined.
 The Result: Multiple attempts mean multiple authorizations from your bank, appearing as multiple charges. These are not actually charges, but temporary holds that automatically expire based on your bank’s policies. OnlineFlagger, has NO CONTROL over the fund verification/AVS process or this specific problem. The Solution: So the bottom line is that each time you are shopping online and your credit card is declined – there may be a hold put on YOUR bank account by YOUR bank for the amount of the purchase. And if you try, and try, and try again and are unsuccessful – there will be three holds placed on your card. Again, these holds are placed by the cardholder’s bank, not the business owner, not the business owner’s merchant account, not the business owner’s gateway account. There is nothing the business owner can do to remove these holds.
 Definition of terms
 Address Verification System (AVS)is a system established by the credit card processing associations to verify customer billing addresses submitted with e-commerce payment transactions. Though AVS does not verify the legitimacy of a transaction, Card Not Present merchants can use AVS to accept or decline transactions based on the validity of the billing address information provided by the customer. This is a security benefit to you as the card holder/customer. OnlineFlagger has chosen to use the highest security available require exact address matches. Authorization Hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable in your bank account either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again). How long these funds are held are entirely up to YOUR bankcard issuer, although the industry average is seven days for credit cards and three days for debit cards. Since funds are being held, this may impact the available balance on the card, and future transactions may be declined until the card issuing bank removes the hold on any authorized funds.

I have made the purchase, how do I start the course?

You purchased the class yourself: you may immediately start taking the course. If it is not convenient to start the course now, you may return to the website later. Logout of the website. Check your email for START FLAGGING
Use the information provided to start the class. TIP: Click on the username to automatically log into your class.

If the course was purchased for you by someone else: when ready to start the course, log in with the information sent to you by email or provided to you by your supervisor.

All pages must be viewed before proceeding to the next page. Exception: Optional videos.

After the course material is presented, the test consists of 25 True False / Multiple choice questions, followed by the flagger demonstration. It is extremely important, to read and follow all the instructions.

You may print the temporary certificate from any computer with a printer. Simply log into your account, Manage Training, Certifications.

I was kicked off or I can no longer see or hear the information being presented

We do not kick people out of our classes, honest. If you have a keyboard press the F5 key otherwise refresh or reload the page
 
To avoid future interruptions please be aware:
 1. For the best video your Internet Speed, needs to be greater than 1000kbps
 2. Wireless Internet (from cell phone companies) will drop your Internet just like it drops your cell phone calls.
 3. Wireless Internet (from satellite companies) will be slow and may have download caps. Understanding these issues is your responsibility.
 4. Wireless Internet from your router is usually good, but a wire should ensure success.
 5. Even the best Internet stops working occasionally.
 6. When one of the above stops working it looks like we kicked you out of the class, generally a white screen and nothing else. We like you and would not kick you out of the class. Try to refresh the screen or press the F5 key
 7. You may also need to update your Browser. Outdated software on your computer may result in the class not performing as expected.
 8. You can still finish your class, return to the web site. Login if you are not already. You will return to your last viewed course page.

I / or my student failed a portion of the course

If the student fails the written part of the test, they will need to take the whole course again. There is no additional cost.

You must finish both tests and submit the scores. If you have failed the written test follow the on-screen instructions to reset the course. IMPORTANT: You must Log Out of the website and log back into the course to begin again.

DEMONSTRATION test: This test must be 100% correct. Carefully read the questions. If a question is answered incorrectly, read the question and answer again. You cannot move forward without answering each question correctly.

IMPORTANT: Be sure to submit the scores at the end of each test.

General Questions

Can I get one card good for multiple states?

The ATSSA flagger card is good in most states.
There are a few states that have other requirements that limit us from releasing a course for those states.
Such as IA, ID, IL, MA, MT, OR, RI, UT, and WA.  
The ATSSA Online Flagger Course is not accepted on STATE FUNDED PROJECTS in the following states:
CA, FL, GA, IA, ID, IL, MA, MN, MS, MT, NC*, NE, NJ, NV, OR, RI, SC, SD, TX, UT, VA, & WA.
*Online flagger training is accepted in NC for re-certification, only.

My state requires training but not certification.

If your state accepts the ATSSA flagger training course you will still receive a certification card in the mail.

How does someone become re-certified after the initial certification period has expired?

After the certification period expires, the student must take the class again. This keeps you up to date on the latest information and reinforces good habits. Some states’ certification periods differ. A fee is required.

Is the flagger course in Spanish?

Short answer yes. You  can select to see the website in Spanish as translated by Google it is as close to accurate as a machine can get. As for the actual course it is a real human audio and text of the Spanish course content.

Can I buy a bunch of classes and then resell them?

Yes, you can. As the purchaser of the class, you will be mailed the student’s registration card for distribution.

Why do you use a website over an instructor-led course?

A course delivered via the Internet can be taken at a time that is convenient to the student and their company, like 24/7 – 365 days per year.  The course is taken on an as-needed basis.
You do not need to wait until a flagger course is offered in your area.  We provide multimedia from multiple sources where the instructor’s resources may be limited.

Is this card good in all 50 states?

The ATSSA flagger card is good in most states.
There are a few states that have other requirements that limit us from releasing a course for those states.

Such as IA, ID, IL,  MA, MT, OR, RI, UT, and WA.  
To the best of our knowledge all other states will accept the card when issued in from another state. 

The ATSSA Online Flagger Course is not accepted on STATE FUNDED PROJECTS in the following states:
CA, FL, GA, IA, ID, IL, MA, MN, MS, MT, NC*, NE, NJ, NV, OR, RI, SC, SD, TN**, TX, UT, VA, & WA.
*Online flagger training is accepted in NC for re-certification, only.
**The Tennessee Department of Transportation (TDOT) is now accepting Online Flagger Training through Dec. 31, 2021.

Each state has its own requirements and makes their own rules. 
They do not check with us if they make changes. 
The registration card is valid in the state of issue.  

Does it have to be on some certain schedule?

No, these courses can be taken at any time of the day or night. Even on holidays.

Does your training stay consistent?

Yes, the class does stay consistent from one student to the next. Since there is no instructor, no class time will be used on the student listening to the instructor’s flagger stories. If the Federal MUTCD changes any changes that affect the content of this course will be updated and reflected in the course.

What records do you keep?

We keep electronic data that pertains to a student as it relates to their participation in the course and exam. We keep the student’s name, address, City, State, Zip Code, phone number, and email address if supplied, the date the class was taken, and the score they received. However this information cannot be obtained by a phone call, we respect the student’s right to privacy and will not release any information. See our privacy statement.

What does your course consist of?

A four-hour flagger, or traffic regulator course, taken via the Internet. We use the ATSSA curriculum for flagger training and registration. The class is based on Standards and Procedures that follow the Federal Manual On Uniform Traffic Control Devices (MUTCD). In place of a live instructor, the training relies heavily on graphics, video, and interactive content with narration.

Why use the ATSSA curriculum?

ATSSA has developed a curriculum that has been accepted by numerous DOT agencies. It is training based on the Federal Standards and is consistent in its content.

What is OnlineFlagger.com?

OnlineFlagger.com offers easy, affordable, on-demand training for flaggers. 
Mostly used by business and government agencies that supply flaggers at road work sites,
but individuals are welcome too. 
Managing employee training is easy because the employee tracking tools are built in. 
OnlineFlagger.com follows the ATSSA basic class, plus it also follows state guidelines.  

This is the ATSSA flagger training program, 
we just modified it a little for use on the internet, 
so yes it is approved by ATSSA.  

This course was put together and presented by an ATSSA flagger instructor.  

When I purchase classes, how much time do I have to use all the classes?

Our computer is very patient they will not expire. This is a great way to take advantage of multiple purchase discounts.

I need to go to work tonight. How soon can I get my flagger card?

Once you have taken the course and successfully passed the exam a temporary certificate will be displayed 
for you to print, if you have a printer available.  
If you do not have a printer, write down your Validation Code, including the dashes. 
This code may be entered in the Certificate Code Validator box found at the bottom of the web pages.  
Certificates can be viewed and printed by returning to your account.  
If you passed the written exam and the demonstration portion of the test your name is displayed 
that you satisfactorily passed. 
You will need to present a government ID as well. 
The permanent card is mailed to the address of the person or agency that purchased the course.  

The engineer or governing authority does not believe I took the training and passed the test, what do I do?

They will need to go to the OnlineFlagger.com web site for verification. Provide them the Validation Code, including the dashes. This code may be entered in the Certificate Code Validator box found at the bottom of the web pages.  
 Your name will not appear here unless you have successfully taken the course and passed with the score required for your state.  

I lost my flagger certification card. Where can I get a replacement?

Contact us during business hours. We verify you took our class. You will need a credit card for payment. Replacement cards are $25.00 each.

Why do I have to have high-speed Internet?

The course is designed to take about 4 hours.
The class relies on videos, audio, and student interaction. 
Using a high-speed Internet connection will only help deliver the content faster.
Slower Internet speeds will increase the time you spend in the class and delay the loading of material.

We are not responsible for data overages on your Internet.

To get the most out of the course we recommend that you use updated Browser software.  

How long is the card good for?

This will depend on the requirements for the state you are working in.  This can range from 1 to 4 years.  When the card expires you will need to take the course and tests again.  View the Card Expiration Periods

Will my name, address, and phone be listed on the web?

ATSSA provides a database, that provides a list of registered flaggers by state for verification purposes 
or when an employer is looking to hire a flagger.
Students have three options when taking the flagging class.
    1) They may choose to have their name and phone number listed.
    2) They may have just their name listed without a phone number.
    3) Have nothing about themselves listed on the web page.

How do you protect my privacy?

Please review our privacy policy

Do you offer discounts?

We do offer discounts for additional classes. The volume pricing will be displayed on the purchase page

Why should I choose this type of training?

The power of visuals assists people to learn through their senses Studies show that we retain 10% of what we read 20% of what we hear 40% of what we see. This is an impressive 70% of what we see and hear.

Do you offer refunds?

Sorry, there are NO refunds for any training classes. Review our policy before purchasing.   
Do not purchase a class if your system does not meet or exceed the minimum system requirements. 
Do not purchase a class if you are working in a state that does not recognize 
the ATSSA flagger training and registration course.  

Will you guarantee me a job if I take this training course?

We are not a job service center and make no guarantees that you will obtain employment by taking this course. We are only providing the training class.

Our staff does not know of any employment opportunities. Check with your DOT for ongoing construction projects, barricade companies, city agencies to name a few places to check out.

What is the pay scale for flaggers?

OnlineFlagger.com is only a place for you to conveniently obtain flagger training. Our staff does not know any pay rates or employment opportunities. Make sure your name is listed on ATSSA’s flagger website. This is a good resource for employers when they are looking for flaggers to hire.

Class Particulars

What will I learn?

To measure the success of this program, there are several things you should understand and be able to do when you are finished.   
Describe why proper flagging is important
• List qualifications of a good flagger
• Use the MUTCD and other standard references as they pertain to flagging
• Ensure temporary traffic control zones follow basic principles as outlined in MUTCD
• Identify the temporary traffic control zone areas
• Determine if signs and devices on a project meet the standards of the MUTCD
• List all necessary and proper flagging equipment and materials
• Select the proper flagging station/location/position
• Control (Stop, slow, and release) traffic using a paddle
• Control traffic using a flag
• Recognize different types of drivers and how to deal with them
• Setup and control one-lane traffic on a two-way road
• Use alternative methods to communicate with other flaggers
• Setup and control traffic on haul road operations
• Recognize unique or special flagging situations and what considerations are necessary
• Setup and handle nighttime flagging operations
• Communicate effectively with public, supervisor, and co-workers

When can I take the class?

This class can be taken at any time you have access to a computer with an Internet connection. In other words 24/7, 365 days.   
The course is about 4 hours in length. There is a two part test.
It is recommended you finish within 24 hours. However this is a flexible time frame. We will not just cut off your class.

Do I have to have a computer?

You do not need to own a computer but you must use a computer. 
You can use any computer that has access to the Internet, including an I-Pad and Android type devices.   
We recommend using updated Browsers and newer computer systems.   
When using an I-Pad or Android device, 
you may want to consider taking the testing on a computer with an external mouse.

Do I need books?

You will be provided the materials you need on screen during the course.

Can I use a check or Purchase Orders?

We will accept checks from companies but a class will not be available until we have processed it.
  
We will accept Purchase Orders from government agencies only and established accounts. 
Payments are due within 10 days.   

An alternative to checks are various brands of purchase cards that may be obtained from stores like Walmart. 
A minimum of $95.00 must be available on the card.   

Where will my flagger card be mailed to?

Your flagger card will be mailed to the address that was used to purchase the OnlineFlagger.com course. If you personally purchased the course, the card will be mailed to your address. If a company purchased the course, the card is mailed to the address they supplied at the time of purchase.

How do you maintain the student’s attention?

We use movies, graphics, animations, interactive graphics, interim class quizzes, and photos.

What are the main documents used for information on flagging?

What if the MUTCD changes?

The class is modified to stay current with the MUTCD.

How long do I have to use the course and test?

The computer is very patient. Once you purchase a class you can use them at anytime, they do not expire. Companies can take advantage of the available discounts by purchasing higher quantities of classes at one time, then assign classes to individual students as the need arises.

What are the minimum requirements to become a flagger?

Students seeking flagger certification must pass the written portion of the exam and 
    achieve a grade in accordance with his/her state’s specifications. Additionally, in 
    accordance with the MUTCD, Chapter 6E, Flagger Control, Section 6E.01 Qualifications 
    for a Flagger, students must clearly demonstrate the methods to signal traffic to stop, 
    proceed, and slow down.   
    Essential duties and functions of the flagger position include: (a) directing and regulating 
    traffic within construction zones during roadway construction operations; (b) ensuring the 
    safe passage of motorists through work zones; (c) and placing signs and traffic control 
    devices as needed for work zone management. Performance of these duties is typically in 
    an outdoor environment, with fluctuations in temperature, weather conditions and noise 
    decibel levels. Physical activities associated with the position of flagger would include, 
    but not be limited to, the ability to stand in place for a work shift, stooping for prolonged 
    periods, dexterity in the use of hands and fingers, coordination in handling equipment and 
    tools, reaching, sitting, bending, pushing, pulling, talking, hearing, vision (up close, at a 
    distance, along the periphery, with depth, color perception, and the ability to focus), and 
    walking from place to place within a project location with occasional use of stairs where 
    no elevator is available. Frequent lifting of heavy objects, such as job site equipment and 
    machinery may also be required. Balance, coordination and the ability to react 
    reflexively are also important traits of the position. 
    It is ATSSA’s firm belief that students must meet the qualifications to perform the tasks 
    necessary to provide a safe environment for themselves, motorists, and other workers in a 
    work zone.   
    By proceeding further, I acknowledge that I have read, understand, and agree with the safety 
    statement set forth above.   
Requisitos de Certificación de Abanderado y Declaración de Seguridad
    Los estudiantes que buscan la certificación de abanderado deben pasar la parte escrita del examen 
    y lograr un grado de conformidad con las especificaciones de su estado. Adicionalmente, de 
    acuerdo con el MUTCD, Capítulo 6E, Control del abanderado, Sección 6E.01 Cualificaciones por un 
    abanderado, los estudiantes deben demostrar claramente los métodos para indicar el tráfico de 
    parar, proceder, y reducir la velocidad.   
    Deberes y funciones esenciales de la posición abanderado incluyen: (a) dirigir y regular el tráfico 
    dentro de las zonas de construcción durante las operaciones de construcción de carreteras; (b) 
    garantizar el paso seguro de los conductores a través de las zonas de trabajo; (c) y la colocación de 
    señales y el control del tráfico dispositivos según sea necesario para la administración de la zona de 
    trabajo. El rendimiento de estos deberes es típicamente en un ambiente al aire libre, con cambios 
    de la temperatura, las condiciones meteorológicas y los niveles de ruidos. Las actividades físicas 
    asociadas con la posición del abanderado incluiría, pero no se limitan a, la capacidad de 
    permanecer en el lugar durante un turno de trabajo, al agacharse por períodos prolongados de 
    tiempo, la destreza en el uso de las manos y los dedos, la coordinación de equipos de manipulación 
    y herramientas, alcanzando, sentarse, agacharse, empujar, tirar, hablar, audición, la visión (de 
    cerca, en una distancia, a lo largo del periférico, con la profundidad, la percepción del color, y la 
    capacidad de concentrarse), y caminando de un lugar a otro dentro de una ubicación del proyecto 
    con el uso ocasional de escaleras donde sin ascensor está disponible. Elevación frecuentes de 
    objetos pesados, tales como equipos de lugar de trabajo y maquinaria también puede ser 
    necesaria. El equilibrio, y la coordinación y la capacidad de reaccionar reflexivamente también son 
    rasgos importantes de la posición. 
    Es la firme creencia de ATSSA que los estudiantes deben cumplir con los requisitos para llevar a 
    cabo las tareas necesario para proporcionar un ambiente seguro para ellos mismos, los 
    conductores, y otros trabajadores de una zona de trabajo.   
    Al firmar, yo reconozco que he leído, y entiendo, y estoy de acuerdo con la seguridad de 
    declaración anteriormente.   

What curriculum do you use?

The American Traffic Safety Services Association or ATSSA.

How do you grade the demonstration portion of the test?

As part of the final exam, you must demonstrate how to Stop, Release, 
and Slow traffic with a Stop/Slow Paddle and with a flag. 
In a classroom scenario, you would stand in front of the Instructor and demonstrate how to properly flag traffic.   
For a computer delivered class, we have taken the flagger symbol off the flagger sign and created a flagger “puppet”. 
You will use controls on the screen to move the “puppet” into the proper flagging position. 
There are controls for, which hand to the hold the paddle, whether it is on STOP or SLOW, upper 
and lower arm controls, which way are you are facing, wrist movement, 
and where you are to stand. Give it a try English Demonstration or Spanish Demonstration   

Are exams open book?

Yes, and students may use their notes they take in class.

I need to review a certain part of the class before taking the exam what can I do?

Use the Navigation Pane in your course content to go back to a previously viewed page.   
At the end of the class, but before the exam you will have an opportunity to view the various parts of the flagger movie and review the demonstration part of the test.   

Technical Questions

Technical Support

Call 720-962-8815 during business hours Monday – Friday 7 AM to 5 PM mountain standard time.
Leave a message if you are routed to our voice mail. All calls are promptly returned.

Remote access


Sometimes we just need to come to your computer to see what you are experiencing. You will need to contact us at 720-962-8815, during business hours for further instructions. Business hours are Monday through Friday 7 to 5 mountain time.

Remote Access

How to register students

Purchase course(s)       
From Navigation Tabs:
Manage Training
Employees
Tabs at top choose: Register Employee
Fill out the form
Click Register Button
Assign student to a state course
Email is sent to student with class login information.
Register and assign students as needed

The student was registered but no longer works for us

As long as the student did not start the class, 
you can unassign them and add the credit back to your account to register someone else. 
     
Login to your account       
Manage Training       
Employees       
From Tabs at top choose Employee Statistics       
Find student       
Click on the # next to their name       
Click button Remove this class and return Credit       
Wait for a moment and credit is returned to your account       
Register and assign the new student. 

Why is it taking a long time to download the material?

If you are using HughesNet for your service provider here is a link to their site about their policy for Internet access. Some other Internet providers may have the same type of policy.

HAVE QUESTIONS? WE’RE HERE TO HELP.

Monday – Friday 7 a.m. – 5 p.m. except for US Federal Holidays

Sales & Tech Support

Phone: 720-962-8815

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