Really this is exactly what we will tell you when we call you back.
If you cannot get started it is because you missed a step.
FIRST Go look in your email in the spam or the trash. Really look, if YOU registered, then YOU sent YOU the email to the address YOU provided, so search for Start Flagging in your email. Really YOU sent it, and the instructions are there. Follow those instructions and YOU will be going in just 2 minutes or less.
This registration email frequently gets sent to spam even though your purchase receipts are sent to your inbox.
Just FYI the following are the steps so you can see if you missed something, please just ask yourself if you actually did each step.
The process is:
First, you must make a purchase. You will get receipts in your email. If you have receipts in your email good go to the next step.
PURCHASING IS NOT REGISTERING AS THE STUDENT
Second, you must register yourself or someone else as the student. Remember PURCHASING DID NOT REGISTER ANYONE FOR A COURSE.
When YOU register, then YOU actually sent YOURSELF the email to the address YOU provided so someone can start the course
THE REGISTRATION EMAIL SENT IS A TOTALLY DIFFERENT EMAIL FROM THE RECEIPT.
This REGISTRATION EMAIL frequently gets sent to spam even though your purchase receipts miraculously get to your inbox, go figure.
Third, log completely out of EVERY OnlineFlagger window or tab, Just close them all to be sure.
Fourth, find the REGISTRATION email, Read the instructions, Click the link, and your course will start.
If you were using a phone to register for the course, occasionally the assign course step is not obvious because of your screen layout on the phone.
“I have done all of that several times”
FIRST DON’T DO THAT ANY MORE.
OK, if you did this for the same person several times then you will have several registration emails for that person AND THEY ARE IN YOUR SPAM OR TRASH problem is, only one will work.
Really look in spam or trash
Look closely at the username in the email we sent it is the (your):
Hyphen or Dash (this is required if you are typing it in)
Bunch of numbers
NOTE, the last few numbers in each email will be different.
Try one if it does not work note it somehow, then try the next one you should find the one that ACTUALLY works.
AFTER finding the one that does work, it will be fine to delete those that do not work.
“I can only get my email on my phone”
If you are typing in the username and password from your phone to your computer
You will have to enter both the USERNAME and the PASSWORD
The USERNAME is the whole sequence of your first initial, last name, the hyphen (-), and all of the numbers (there are no spaces) jbond-0070070071234
The PASSWORD in the email is three lines below the username, note that any LETTERS in the password ARE ALL CAPITALS
There is a difference between the letter O and a number 0 zero, a capital O is round, 0 zeros are skinny.
There is a difference between the number 1 (one) and a capital I, a capital I may just be a straight vertical line, but a number 1 (one) should always have the little thing at the top.